Delivery

Yes, we do delivery AUSTRALIA WIDE! Horray for cheese deliveries! What a world we live in today!!!

PRE ORDER INSTRUCTIONS for CHRISTMAS:

- add a note to your ''Order Comments" on the cart page (before payment) requesting delivery to be before a specific date OR:
- reply to your order confirmation email requesting delivery to be before a specific date:

e.g.: "Please deliver before Friday the 13/12"

We deliver within 10km from Morningside Wednesday and Friday. Order must be placed the day before by 6pm.

There are a number or delivery and collection options depending on your location, so please read below carefully.


CLICK + COLLECT FROM SHOP OR MARKET COLLECTION: FREE
SUBURBS WITHIN 15KM OF MORNINGSIDE STORE (and most Brisbane suburbs): FREE delivery with any order of $99 or more. Any order under this is $10
BRISBANE OUTER SUBURBS, GOLD COAST, SUNSHINE COAST + TOOWOOMBA: $10 for orders over $100 or a $15 delivery
AUSTRALIA WIDE EXPRESS SHIPPING: From $25

**shipping is priced on checkout
*** if you are shopping only dry products, please contact us to see if we can do a discounted rate


CUT OFF TIMES:

CLICK + COLLECT FROM SHOP OR MARKET COLLECTION: We are not always able to fulfilled orders placed on the same day for collection. If you wish to collect the same day, please ensure you phone the shop and have spoken to one of our friendly team members to ensure this is possible. All order for MARKET COLLECTION are to be placed by 4pm Friday.

SUBURBS WITHIN 15KM OF MORNINGSIDE STORE:

Deliveries are made Wednesday and Friday. If your order is made after 6pm Tuesday, it will not be delivered until Friday.

BRISBANE OUTER SUBURBS, GOLD COAST, SUNSHINE COAST + TOOWOOMBA:
 
All deliveries need to be placed by 6pm Tuesday if they are to be dispatched that week. Anything after this time will be sent the following week.

AUSTRALIA WIDE EXPRESS SHIPPING:

All deliveries need to be placed by 6am Tuesday. Anything after this time will be sent the following Tuesday.

 
ORDERING AND DELIVERY INFORMATION:
 
Please ensure you have checked your email, phone number and delivery address. These are all very information details for us and it is very useful to be able to touch base with customers in the event of a delay or out of stock item. Once you've place your order, you will receive a confirmation email with your order attached.

Once the team has packed your order and dispatched it, you will receive an email with tracking information. However, if you are opting to collect your order, you should receive an "Awaiting pick-up" email, which indicates your order is ready for collection.

If you know the property will be unattended, please ensure that an esky with gel packs is left out. Alternatively, have your order delivered to a workplace, so you can ensure it will be refrigerated immediately.
 

PLEASE NOTE: All orders are shipped with an Authorisation To Leave (ATL) your parcel in a safe place.

All orders dispatched with a courier are sent with a Styrofoam box and gel pack and most orders are received with 24-48 hours. It is not uncommon to receive your order and find the gel pack have melted and the box is higher temperature than your fridge. Cheese and saucisson have a strong aroma and pates and rillettes fat may have melted, but this is very normal and the products can withstand higher temperatures. Once you've receive your order, please ensure you immediately open it and put the products straight into refrigeration.

We strive to ensure customers receive the best experience possible and are sent the fresh quality products we can get our hands on. However, we cannot be held liable for orders that are sent to the post office in the event the recipient is not home to accepted the package. Please ensure you are following the tracking details and if you see it is at awaiting pick up from the post office, you endeavour to collect as quickly as possible.

We have been using the same delivery means for a number of years and find it is the most efficient way to ensure the products arrive as quickly as possible. Unfortunately, there might be a time where a parcel is delayed, lost or damage. If this does happen, please ensure you contact us directly with photos and information of the issue.