CAN I ORDER MY CHEESE ONLINE?
Of course you can. Minimum order from wheels is 200g.
DO YOU DELIVER?
Yes, we do! In order for a delivery you need to ensure someone will be there to collect your goods. If you know no one will be home, make sure it is sent to your office or work place where someone can accept the delivery. No PO BOX addresses will be accepted. All our cheeses will be sent from our office on Monday and we expect delivery to be Tuesday/Wednesday.
WHEN ARE THE CHEESES SENT?
We post all orders on a Monday. If you have made an online ordered on a Tuesday, you will not receive your order till the following week.
HOW ARE THE CHEESES TRANSPORTED?
The cheeses will be sent by courier in a styrofoam box with a block of dry ice to keep the products cool.
WHEN IS THE LATEST I CAN ORDER FOR A TUESDAY/WEDNESDAY DELIVERY?
If you want cheese to be delivered by the Tuesday/Wednesday, the cut off time to order is 9pm Sunday night.
IS ALL POSTAGE THE SAME?
Postage varies depending on your location. If you do not select the correct location, your items will not be sent until the correct postage fee is paid. Please ensure you check your postage address before you submit your order.
HOW CAN I ORDER A CUSTOM MADE CHEESE TOWER?
The best way to order a custom cheese tower is to visit one of the markets. It allows you to try the cheeses you are interested in before you purchase. Alternatively, if you know the cheeses you want, you can always send us an email at email@example.com or visit us in store.
WHERE IS YOUR RETAIL SHOP?
We have just opening a fromagerie in Morningside - Shop 7/611 Wynnum Rd, Morningside. We also attend markets around Brisbane - check our calendar to see your closest location.
I WANT SOMETHING THAT YOU DON'T HAVE IN YOUR CHEESE ROOM, CAN YOU GET IT IN?
On a number of occasions, we have taken customer requests. If you would like something interesting that you haven't found in Australia, email us and we'll see what we can do.
WHY DO YOU CHARGE SO MUCH FOR FREIGHT?
Sending a perishable goods can be challenging. We use the fastest available service (fast is never cheap) to ensure the highest quality product arrives at your door.
DO YOU CARRY LACTOSE FREE CHEESE ?
We carry a large range of cheeses, some of which have very little or non-measurable amounts of sugar from lactose. Most of our customers that are lactose intolerant tend to buy goat and sheep's milk cheeses.